2019 Local Government survey to start next week
Interviewing for this year’s Local Government Services Survey will start next Monday February 4, 2019 and will continue for up to three weeks.
The phone survey is undertaken by Local Government Victoria (via a market research agency) on behalf of the State Government. All councils are obliged to participate in some form of community survey annually.
Each year around 400 residents in Greater Bendigo aged over 18 are randomly selected for a phone interview. They are asked to rank the Council’s performance based on a number of indicators, such as customer service and service delivery.
City of Greater Bendigo Chief Executive Officer Craig Niemann said the survey was an opportunity for those who received a call to provide valuable feedback on Council services.
“The survey has been designed to assess the Council’s performance across a range of measures which will help us to continuously improve the way we serve our community and deliver services,” Mr Niemann said.
“I encourage residents contacted by market research agency, National Field Services, to take part in the five minute phone survey.
“The information collected will be compared to the City’s past results across a range of indicators, as well as the state-wide and regional centre averages.
“It’s an opportunity to find out from residents what we do well and where improvements can be made so we value the feedback.”
Residents’ details and individual responses remain confidential. Only the overall results are shared with Council.
Similar surveys will be undertaken across Victorian councils in the coming months. The City’s results will be given to Council around the middle of the year.