Click here for service updates and COVID-19 information.

For more information on the Coronavirus (COVID-19) disease, please visit the Department of Health and Human Services.

Community members who are concerned about others not practicing social distancing should call the Police Assistance Line – 13 14 44.

The City's Customer Service Centres in Bendigo and Heathcote are closed, however staff continue to provide support to customers online and over the phone.  

Please visit to log a customer request online, email [email protected] or phone the City on 5434 6000.

COVID-19 helpline

A virtual relief and recovery centre in the form of a helpline is available to assist residents during and after the coronavirus (COVID-19) pandemic. 

Residents can access the service in these ways:

Phone: 5434 6237, seven days a week from 8.30am – 5pm

Email: [email protected]

Phone or email to receive information on emergency housing, food relief, financial assistance, business support, counselling and mental health support.

All information provided will be based on local support available in Greater Bendigo.

Support is available 

The City has created a list detailing local agencies as well as government organisations that are able to help answer questions you may have, or provide assistance you need during the COVID-19 pandemic.

If you are experiencing financial hardship as a result of the COVID-19 pandemic, your utility provider may be able to help. Please see a list of utility provider hardship information.

The Food Relief Network is an informal network of local not-for-profit and charity groups who provide food assistance across Greater Bendigo. Find out more about emergency food assistance.

A guide is also available for grocery and takeaway food.

Coronavirus (COVID-19) information

For information on Coronavirus disease (COVID-19), please visit the Department of Health and Human Services website.

If you suspect you may have the coronavirus disease you can call the dedicated hotline, 1800 675 398, which is open 24 hours, 7 days. Please keep Triple Zero (000) for emergencies only.

If you are travelling from overseas and do not have health insurance or are not eligible for Medicare, Victorian hospitals are waiving the cost of health care related to COVID-19 so as people seek treatment. This includes waiving payment and debt recovery procedures for ambulance transfers for people suspected to have COVID-19.

If you or anyone you know needs help:

The Beyond Blue website also features a range of helpful resources.

A 24-hour statewide Safe Steps family violence crisis response line is also available on 1800 015 188.

We welcome your feedback.

Did you know you can log requests online?

This includes several bin requests such as missed bins, footpath maintenance, tree inspections and general requests. Visit our make a request page.

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