For more information on the Coronavirus (COVID-19) disease, please visit the Department of Health and Human Services.

Community members who are concerned about others not practicing social distancing should call the Police Assistance Line – 13 14 44.

The City's Customer Service Centres in Bendigo and Heathcote are closed, however staff continue to provide support to customers online and over the phone.  

Please visit to log a customer request online, email [email protected] or phone the City on 5434 6000.

Help from the City

Our COVID-19 helpline is now closed. As we transition further through the recovery phase of COVID-19, a dedicated helpline is no longer needed but support for our community remains.

Should you need any assistance, please phone 5434 6000, Monday to Friday, or email [email protected]

For emergency food relief, please visit the Bendigo Community Food Pantry website at


Coronavirus (COVID-19) information

For information on Coronavirus disease (COVID-19), please visit the Department of Health and Human Services website.

If you suspect you may have the coronavirus disease you can call the dedicated hotline, 1800 675 398, which is open 24 hours, 7 days. Please keep Triple Zero (000) for emergencies only.

If you are travelling from overseas and do not have health insurance or are not eligible for Medicare, Victorian hospitals are waiving the cost of health care related to COVID-19 so as people seek treatment. This includes waiving payment and debt recovery procedures for ambulance transfers for people suspected to have COVID-19.

If you or anyone you know needs help:

The Beyond Blue website also features a range of helpful resources.

A 24-hour statewide Safe Steps family violence crisis response line is also available on 1800 015 188.

We welcome your feedback.

Did you know you can log requests online?

This includes several bin requests such as missed bins, footpath maintenance, tree inspections and general requests. Visit our make a request page.

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