Click here for service updates and COVID-19 information.

Stage 3 restrictions – what can I do?

This Stage 3 restrictions guide has been prepared based on information provided by the Victorian Government.

If you have specific questions relating to a certain business, please contact that business directly to ask if it is still operating during this time.

Information relating to changes in Greater Bendigo as part of the response to the coronavirus (COVID-19) pandemic has been grouped by the following topics:

For more information on the COVID-19 disease, please visit the Department of Health and Human Services.

Community members who are concerned about others not practicing social distancing should call the Police Assistance Line – 13 14 44.

The City's Customer Service Centres in Bendigo and Heathcote are closed, however staff continue to provide support to customers online and over the phone.  

Please visit www.bendigo.vic.gov.au/requests to log a customer request online, email [email protected] or phone the City on 5434 6000.

COVID-19 helpline

A virtual relief and recovery centre in the form of a helpline is available to assist residents during and after the coronavirus (COVID-19) pandemic. 

Residents can access the service in these ways:

Phone: 5434 6237, seven days a week from 8.30am – 5pm

Email: [email protected]

Phone or email to receive information on emergency housing, food relief, financial assistance, business support, counselling and mental health support.

All information provided will be based on local support available in Greater Bendigo.

Support is available 

The City has created a list detailing local agencies as well as government organisations that are able to help answer questions you may have, or provide assistance you need during the COVID-19 pandemic.

If you are experiencing financial hardship as a result of the COVID-19 pandemic, your utility provider may be able to help. Please see a list of utility provider hardship information.

The Food Relief Network is an informal network of local not-for-profit and charity groups who provide food assistance across Greater Bendigo. Find out more about emergency food assistance.

A guide is also available for grocery and takeaway good.

Make a Mask for a Mate

To ensure we keep everyone in the community safe and that everyone has access to a mask, we’re calling on Greater Bendigo sewers to help make masks for those in our community who really need them.

How it works: 

  • The City will deliver to you the material, elastic and a pattern that you will need to make some masks
  • When you’ve made some masks, we’ll come by and collect them and pass them onto those in our community who are struggling to receive a mask through our community services and charity partners
  • We will deliver and collect all items from your home to comply with COVID-19 requirements

If you have any questions or you would like to help sew some masks please contact us on 5434 6000 and ask to speak to Kristy Bennett or Jo Connellan or email [email protected]

Coronavirus (COVID-19) information

For information on Coronavirus disease (COVID-19), please visit the Department of Health and Human Services website.

If you suspect you may have the coronavirus disease you can call the dedicated hotline, 1800 675 398, which is open 24 hours, 7 days. Please keep Triple Zero (000) for emergencies only.

If you are travelling from overseas and do not have health insurance or are not eligible for Medicare, Victorian hospitals are waiving the cost of health care related to COVID-19 so as people seek treatment. This includes waiving payment and debt recovery procedures for ambulance transfers for people suspected to have COVID-19.


If you or anyone you know needs help:

The Beyond Blue website also features a range of helpful resources.

A 24-hour statewide Safe Steps family violence crisis response line is also available on 1800 015 188.

We welcome your feedback.

Did you know you can log requests online?

This includes several bin requests such as missed bins, footpath maintenance, tree inspections and general requests. Visit our make a request page.


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