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COVID-19: City service updates

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The City's Customer Service Centres in Bendigo and Heathcote are closed until further notice. 

City staff will continue to provide support to customers online and over the phone.

Please log a customer request online at www.bendigo.vic.gov.au/requests, email [email protected] or phone the City on 5434 6000.

For planning and building enquiries please phone or email: 

Planning – 5434 6355 or [email protected] 

Building – 5434 6347 or [email protected] 

Rates and payments

There are a number of options that can support people experiencing financial hardship depending on their individual circumstances. Customers can contact the City via [email protected] or call 5434 6000. Go to www.bendigo.vic.gov.au/rates for more information.

BARC (Bendigo Animal Relief Centre) 

Pets can still be adopted and lost pets can still be claimed, but this is now strictly by appointment.
 
Please note, all adoption fees/lost pet infringements can only be paid over the phone. Cash will not be accepted at this time.
 
Should you want to meet/collect a pet, you will be directed to the BARC car park where the animal will be securely waiting for you. Staff will be on-site to assist if necessary, but every effort will be taken to limit contact between staff and members of the public. 
 
BARC is still accepting surrendered pets, however we ask that if possible you contact us prior to arrange a suitable time to bring your pet in.

Bendigo and Heathcote Visitor Centres

The Bendigo and Heathcote Visitor Centres are open 9am – 4pm, 7 days a week. V/Line tickets are available from the Heathcote Visitor Centre.

Bendigo Art Gallery

Bendigo Art Gallery is closed until further notice.

Bendigo East Swimming Pool 

Bendigo East Swimming Pool is open, however please note there is a limit of 50 swimmers and patrons must sign in on entry.

Regular updates on COVID-19 conditions are best accessed through the Bendigo East Swimming Pool Facebook page.

Bendigo Venues and Events

Bendigo Venues and Events (The Capital, Ulumbarra, The Engine Room, Dudley House and Bendigo Town Hall) remains closed.

Ticket holders will be contacted to arrange refunds for performances affected by closure.

For further enquiries please contact the Box Office on 5434 6100 or [email protected] 

The actual Box Office, located in The Capital, is closed.

Community centres

Community centres are closed until further notice.

Dog parks

The City's dog parks remain open as a place people can take their dogs for exercise. Please ensure you adhere to social distancing rules - signage has been placed at each park as a reminder. 

Please note the drinking fountains at each location are closed. 

Faith Leech Aquatic Centre 

Faith Leech Aquatic Centre is operating at the following times: 

  • Monday - Friday: 6am - 9am and 2pm - 6pm
  • Saturday: 8am - 1pm
  • Sunday: 10am - 3pm

Please note only the 50m pool is available at this time.

Gurri Wanyarra Wellbeing Centre

Gurri Wanyarra Wellbeing Centre is closed until further notice.

Immunisation sessions

The City of Greater Bendigo will only undertake public immunisation sessions from:

Strathdale Community Centre,
Crook Street, Strathdale

Strathdale Community Centre has been chosen as the immunisation venue because as a large venue it supports good social distancing measures and has accessible car parking.

Visit www.bendigo.vic.gov.au/immunisation for a full list of all immunisation sessions.

Landfill and Transfer Stations

Customers will only be able to pay with EFTPOS at the City's Eaglehawk landfill and the Goornong, Heathcote and Strathfieldsaye transfer stations.

Libraries

Goldfields Libraries have reopenedFor more information, visit the Goldfields Libraries website.

Maternal and Child Health

The Maternal and Child Health service will only provide face to face consultations for children up to 12 months of age. Consultations for children older than 12 months will be conducted via telephone only.

Procedure for 0-12 month consultations:

  • When arriving at the Maternal and Child Health centre, please remain in your car and the nurse will call you to commence the consultation. You will then be invited in for your child’s physical assessment which is capped at 15 minutes.

You may choose to have a telephone consultation for any appointment. Please contact our Early Years admin team on 4408 6590 if this is your preference.

To ensure safe physical distancing, we ask that only one caregiver and child attend. Please note the Department of Health and Human Services has directed that all staff and caregivers should wear a face mask for consultations. 

We have a supply of face masks for caregivers, however if you prefer to have your own please bring it to the appointment.

Please do not come into any centre if you are unwell. Call 4408 6590 to reschedule or you can switch to a phone consultation instead.

Some of our centres remain closed - Bendigo Central, Eaglehawk, Elmore, Heathcote and Marong. Alternative locations for appointments for these centres will be texted to individual clients the week prior to the appointment.

The first time parent group will continue to run via Zoom at this time.

Ensure you have downloaded the MCH app and have the MCH 24hr number saved, 13 22 29. If you have any questions, please contact the City’s MCH staff on (03) 4408 6590.

Peter Krenz Centre

Peter Krenz Centre is closed until further notice.

Play spaces, skate parks and outdoor fitness stations

Play spaces, skate parks and outdoor fitness stations are open. Please take a water bottle for washing hands and some hand sanitiser.

Coronavirus (COVID-19) information

For information on Coronavirus disease (COVID-19), please visit the Department of Health and Human Services.

If you suspect you may have the coronavirus disease you can call the dedicated hotline, 1800 675 398, which is open 24 hours, 7 days. Please keep Triple Zero (000) for emergencies only.


COVID-19 helpline

A virtual relief and recovery centre in the form of a helpline is available to assist residents during and after the coronavirus (COVID-19) pandemic. 

Phone: 5434 6237, seven days a week from 8.30am – 5pm

Email: [email protected]


Help Your Neighbour

Help Your Neighbour is a community campaign to encourage central Victorians to come together and help their neighbours with simple acts of kindness in the face of the COVID-19 pandemic.

For more information, go to www.facebook.com/helpyourneighbour.centralvic


Food relief

The food relief document provides contact details as well as where and when food assistance is available across Greater Bendigo.

We welcome your feedback.

Did you know you can log requests online?

This includes several bin requests such as missed bins, footpath maintenance, tree inspections and general requests. Visit our make a request page.


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