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COVID-19: Customer service

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The City's Customer Service Centres in Bendigo and Heathcote are closed until further notice. 

City staff will continue to provide support to customers online and over the phone.

Please log a customer request online at, email [email protected] or phone the City on 5434 6000.

For planning and building enquiries please phone or email: 

Planning – 5434 6355 or [email protected] 

Building – 5434 6347 or [email protected] 

Rates and payments

Rates, fees and charges

There are a number of options that can support people experiencing financial hardship depending on their individual circumstances. These are:

  • For ratepayers on quarterly instalments, the fourth rate instalment due date will be extended by one month to June 30, 2020
  • For those experiencing financial hardship, flexible rate payment plans are available, including the ability to defer all payments on rates to September 30, 2020
  • Interest will not be charged for overdue rates or other payments through to September 30, 2020
  • There are financial hardship options available, which consider individual circumstances. Customers can contact the City via [email protected] or call 5434 6000. Go to for more information

Other measures introduced to help residents, businesses and sporting clubs:

  • The City is paying all suppliers (regardless of payment terms) as quickly as possible in its weekly payment schedule
  • Temporary stop to following up unpaid animal registrations
  • A reduction of Council’s commercial rents and ground leases for impacted sporting, community and hospitality venues until at least June 30, 2020

Online payments

You can make online payments at for the following:

  • Rates
  • Parking and animal infringements
  • Animal renewals
  • Building and planning fees
  • Health and local law
  • Home Support Invoices
  • Early Learning Centre payments
  • General invoices

BPAY payments

BPAY payments can be made at for the following:

  • Building fees
  • Septic tank applications
  • Animal renewals
  • Rates
  • General invoices

Australia Post Billpay

Post Billpay payments can be made at for the following:

  • Animal renewals
  • Parking infringements
  • Rates

Coronavirus (COVID-19) information

For information on Coronavirus disease (COVID-19), please visit the Department of Health and Human Services.

If you suspect you may have the coronavirus disease you can call the dedicated hotline, 1800 675 398, which is open 24 hours, 7 days. Please keep Triple Zero (000) for emergencies only.

COVID-19 helpline

A virtual relief and recovery centre in the form of a helpline is available to assist residents during and after the coronavirus (COVID-19) pandemic. 

Phone: 5434 6237, seven days a week from 8.30am – 5pm

Email: [email protected]

Help Your Neighbour

Help Your Neighbour is a community campaign to encourage central Victorians to come together and help their neighbours with simple acts of kindness in the face of the COVID-19 pandemic.

For more information, go to

Food relief

The food relief document provides contact details as well as where and when food assistance is available across Greater Bendigo.

We welcome your feedback.

Did you know you can log requests online?

This includes several bin requests such as missed bins, footpath maintenance, tree inspections and general requests. Visit our make a request page.

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