Customer service

Our Customer Service Centres in Bendigo and Heathcote are currently closed to the public due to COVID-19. 

Our web chat and call centres will close for the festive season from 3pm on Thursday December 24, 2020 and will reopen at 8.30am on Monday January 4, 2021. 

We'll continue responding to the below online customer requests as much as possible throughout the closure. Please expect delays. Not all requests logged during the Christmas break will be actioned before our offices re-open on Monday January 4, 2021.  

The City has a 24-hour responsive telephone service. In an emergency please phone 5434 6000. 

We wish you and your family a happy and safe Christmas and New Year. 

Early learning centres 

Annie Galvin Early Learning Centre and Helen Jessen Early Learning Centre 

Close 6pm December 23 and re-open 7am January 5. 

Home support services 

Personal Care service will be provided as per normal. However, only limited Personal Care service is available on public holidays on December 25 and 28 and January 1. 

Food Services meals will be delivered prior to the public holidays. 

From December 25 until January 1, 2021 there will be limited service for shopping, Respite Care and Social Support Individual, please phone us on 4408 6560 if you require assistance with these services during this time. 

Normal services will recommence on January 4, 2021. 

Maternal and Child Health 

All Maternal and Child Health services will close 3pm December 24 and re-open 8.30am January 4. To make or change appointments please phone 4408 6590 during office hours. The 24-hour Maternal and Child Health line is always available on 13 22 29. 

Multi storey car parks in Edward street and Hargreaves street 

The multi storey car parks in Edward and Hargreaves Streets will be open in line with extended retail shopping hours. 

*Sunday December 13 ......7am - 7.30pm 

Monday December 14 ..........7am - 9.30pm 

Tuesday December 15..........7am - 7.30pm 

Wednesday December 16 ...7am - 7.30pm 

Thursday December 17 .......7am - 7.30pm 

Friday December 18 .............7am - 9.30pm 

*Saturday December 19 ........ 7am - 7pm 

*Sunday December 20 ........... 7am - 6pm 

Monday December 21 ..........7am - 9.30pm 

Tuesday December 22..........7am - 9.30pm 

Wednesday December 23 ...7am - 9.30pm 

Thursday December 24 .......7am - 7.30pm 

Friday December 25 ..........................Closed 

*Saturday December 26 ..7am – 8.30pm 

*Sunday December 27 ...........7am – 6pm 

*Monday December 28 ....7am – 7.30pm 

Tuesday December 29.........7am – 7.30pm 

Wednesday December 30 ..7am – 7.30pm 

Thursday December 31 ......7am – 7.30pm 

Friday January 1.................................Closed 

Saturday January 2 ...................7am – 6pm 

Sunday January 3 ..............................Closed 

* Free parking 

Waste services

General waste, organics and recycling  

Please note that the only general waste, recycling and organics collections affected over the Christmas/New Year period are on Christmas Day, December 25. If your collection is due on Christmas Day please place your bins out on Christmas night, for collection by 5pm on December 26. 

Eaglehawk Landfill 

Closed Christmas Day only and closing early December 24 at 1pm. Open all other days, 8am to 4pm Monday to Friday, 8am to 4.30pm Saturday and Sunday. 

Heathcote, Goornong and Strathfieldsaye Transfer Stations 

Closed Christmas Day only. Open all other scheduled days from 8am to 5pm. 

The Capital and Ulumbarra Theatre Box Office 

Closing for phone enquiries at 3pm December 24 and re-opening for phone enquiries 9am January 4. Box Office opens for in-person enquiries 9am January 27. 

Tickets and vouchers can always be purchased at gotix.com.au 

Bendigo Art Gallery 

Open 10am to 5pm every day except Christmas Day 

Post Office Gallery 

Open 9am to 4pm every day except Christmas Day. 

Visitor Information Centres 

Bendigo and Heathcote 

Open seven days, 9am to 4pm for walk-in service and 9am to 5pm for phone and online enquiries. 

Closed Christmas Day. 

Pools and splash park 

All aquatic facilities will be closed on Christmas Day. 

Bendigo Livestock Exchange 

Weekly prime lamb, sheep and cattle sales will not operate on December 21 and 28 and will return to normal on January 4. 

Bendigo Animal Rescue Centre 

Open 10am to 4pm Monday to Saturday, 10am to 12pm Sunday, closed public holidays (December 25, 28 and January 1).