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City to open new COVID-19 helpline for residents

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On Tuesday April 21 the City of Greater Bendigo will open a virtual relief and recovery centre in the form of a helpline to assist residents during and after the coronavirus (COVID-19) pandemic.

The new service will create a single point for residents to contact the City by phone or email to receive information on emergency housing, food relief, financial assistance, business support, counselling and mental health support.

All information provided will be based on local support available in Greater Bendigo.

Residents can access the service in these ways:

Phone: 5434 6237 Monday to Friday, 8.30am – 5pm

Email: [email protected]

The City will triage the enquiries and ensure the requests for help are passed onto the correct agency. 

As part of the new service, the City will continue to collaborate with the Department of Health and Human Services as the lead agency in Victoria responding to the COVID-19 pandemic, Victoria Police, Bendigo Health and local agencies, including Bendigo Foodshare,

Be. Bendigo, Haven; Home, Safe, Centre for Non-Violence, Women’s Health Loddon Mallee, Greater Bendigo Against Family Violence, Bendigo Community Health Services, Loddon Campaspe Multicultural Services, Bendigo Interfaith Council, Goldfields Library Corporation and the Neighbourhood House Network.

Mayor Cr Margaret O’Rourke said as the closest level of government to the people, Local Government took a lead role in helping communities recover from emergencies.

“We hope this new helpline will assist residents who are unsure where to get the support they need. During an emergency such as this, it is very easy to become overwhelmed but this service will provide accurate and reliable information in one place and serve as a link to a range of agencies that can help,” Cr O’Rourke said.  

“COVID-19 is no different to a bushfire or flood. Broadly, COVID-19 has claimed lives, severely impacted our economy and affected the health and wellbeing of many people, so the City has a critical role in helping residents and businesses recover.”

The information provided by the City will be locally based. For health information relating to COVID-19, residents still need to contact the Department of Health and Human Services COVID-19 hotline on 1800 675 398.

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