Local Government survey seeks community feedback on City services
The City of Greater Bendigo would like to inform residents that a new Local Government Survey has begun and some community members may receive a phone call asking for feedback specifically about City services.
Interviewing in the Greater Bendigo community started on Thursday January 28 and is expected to continue for up to three weeks. This a State Government initiative conducted on behalf of participating Victorian Councils.
An independent marketing research agency, National Field Services, is conducting the community satisfaction survey in the Greater Bendigo region.
The survey has been designed to assess the performance of the City across a range of measures to identify ways to provide improvement or more effective service delivery to residents.
It is important to note that callers participating in this survey will not be asked to give any personal or financial details such as an email address, private passwords, tax file or bank details. If you are asked for personal details, please do not provide any information and end the call.
The Local Government Survey involves around 400 telephone interviews with residents aged over 18. Callers are asked to rank the City’s performance based on several indicators such as customer service and service delivery.
City Director, Corporate Performance Andrew Cooney said the survey was an opportunity for residents to have their say on what the City does well and what improvements can be made.
“Feedback from residents is very important to us and we appreciate people taking the time to participate in the short phone survey,” Mr Cooney said.
“It helps us to track our progress and find ways to continuously improve the way we serve our community.
“Our aim is to provide sustainable, high quality services to our community and insights from the community each year help us to do that.”
The details of those who participate in the survey and their individual responses remain confidential. Only the overall results are shared with the City.
Similar surveys will be undertaken across Victorian Councils in the coming months. The results of the City survey will be released later this year.