Annual Local Government survey to start this week
Interviewing for this year’s Local Government Services Survey will start this Thursday, February 1.
The phone survey is undertaken by Local Government Victoria (via a contractor), on behalf of the State Government. All councils are obliged to participate in some form of community survey each year.
Each year around 400 residents in Greater Bendigo aged over 18 are randomly selected for interview and they are asked to rank the Council’s performance based on a number of indicators, such as customer service and service delivery.
City of Greater Bendigo Chief Executive Officer Craig Niemann said the survey was an opportunity for those who received a call to provide feedback on Council services.
“The information collected will be compared to the City’s past results across a range of measures, as well as the state-wide and regional centre averages,” Mr Niemann said.
“The results also help Council to meet its annual reporting obligations to the State Government through the Local Government Performance Reporting Framework.
“The survey takes about five minutes to complete, so I encourage anyone contacted to participate. Residents’ views are important to us and help us to continuously improve the way we serve our community.”
The survey results will be given to Council around the middle of the year.