Council's annual Satisfaction Survey results are in
The City of Greater Bendigo’s 2018 Community Satisfaction Survey results are in and Council has improved across five of the seven performance measures.
Council’s greatest improvement and highest result was in the ‘Customer service’ measure with a score of 73, up from 69 last year.
Other results are as follows:
- Overall performance – 59 (56 in 2017)
- Community consultation – 56 (54 in 2017)
- Advocacy – 53 (55 in 2017)
- Making community decisions – 54 (52 in 2017)
- Sealed local roads – 57 (59 in 2017)
- Customer service – 73 (69 in 2017)
- Overall council direction – 57 (54 in 2017)
City Chief Executive Officer Craig Niemann said the findings demonstrate where Council is doing well and where improvements can be made.
“The results are comparable to or exceed the state-wide and regional centres averages across all performance measures and there were no significant declines, which is very pleasing,” Mr Niemann said.
“We continue to perform strongly in the ‘Customer service’ measure and the ‘Overall Council direction’ measure is up 13 points since 2016.
“These results are just one way that we measure how we are tracking and community opinion, and the results also help meet some of our statutory reporting requirements.”
Mayor Cr Margaret O’Rourke said she was pleased to see the community consultation measure increase.
“Council has really focused on improving its approach to community consultation and reaching more people, so it is encouraging that this has been recognised by those surveyed,” Cr O’Rourke said.
“It is surprising the lowest performing area is the ‘advocacy’ measure, as I believe this is something Council does very well and is demonstrated in the delivery of major projects where we have sought funding and partnered with other levels of government, such as the Bendigo Stadium expansion and Gurri Wanyarra Wellbeing Centre.
“Councillors understand that this is a small survey sample and not everyone surveyed has interacted with Council, however the results are positive which is great.”
Of the 400 people surveyed this year from February 1 to March 30, 58 per cent had had recent contact with the City. The survey results are available online at: https://www.bendigo.vic.gov.au/communitysatisfactionsurvey