New streamlined permit process for businesses

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The City of Greater Bendigo has introduced a new streamlined permit application process for business operators.

The City has been piloting the Better Approvals project, which is an outcome of the State Government’s Small Business Regulation Review.

The project is designed to make the process for businesses interacting with councils clearer and simpler.

The changes include a new single application form for businesses, a concierge service to guide business operators through the process and the simplification of local law permits for decorative items, A-frame signs, goods on footpaths and outdoor dining.

The single application form replaces 11 previous forms and the number of pages has been reduced from 26 to 15.

Other reforms include introducing a concurrent process so that businesses can submit all relevant permit applications at once to reduce delays and a new unique application ID, which gives City staff a complete view of the applicant’s requests and proposed business activities.

Director Strategy and Growth Bernie O’Sullivan said the reforms would make it easier for businesses to interact with the City.

“Most business operators are required to gain multiple different permits and interact with different units such as statutory planning, environmental health and local laws,” Mr O’Sullivan said.

“Staff from across these units have come together to design and implement this new process, which looks at a business application in its entirety, not as separate pieces, requiring lots of different forms and information.

“From now on, businesses should find the process much easier. The aim of this project has been to ensure businesses get all the relevant advice from our expert staff at the right stage, to inform the rest of the process and avoid the need for costly and time consuming alterations to applications further down the track.

“We are still refining this process, so we welcome feedback from business operators who use the new process.”

The City was the first of eight councils to pilot the project, which will be rolled out to other councils across the state.

For more information and to find the City’s register of business forms, go to


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