Contact us

Two customers, a woman and a man wearing facemasks queue at customer service counter. The woman is paying with a credit card.

Call us

Customer service team
(+61 3) 5434 6000
Monday – Friday, 8.30am – 5pm

 

Email us

Customer service team
[email protected]

 

Chat with us 

Customer service team
Chat service
Subject to agent availability

 

Visit us

Our Customer Service Centres are open to the public. Some services are being delivered differently to meet health guidelines and social distancing requirements.

Read our City of Greater Bendigo Customer Service Centre FAQs.

ABN 7414 9638 164

Main office
15 Hopetoun Street, Bendigo 
Monday
– Friday, 8.30am – 5pm, excluding public holidays  

Heathcote Service Centre
125 High Street, Heathcote    
Monday
– Friday, 8.30am – 5pm (closed 12.30-1.30pm), excluding public holidays  

 

Mail us

City of Greater Bendigo
PO Box 733 Bendigo VIC 3552  

 

Make a request

Order an extra bin, request a tree inspection, contest a fine and much more.

Make a request – our customer service team monitor messages during our business hours of Monday – Friday, 8.30am – 5pm. 

 

We are National Relay Service friendly 

If you are deaf, or have a hearing impairment or speech impairment, contact us via the National Relay Service.

  • TTY users phone 133 677 then ask for 03 5434 6000
  • Speak and Listen users phone 1300 555 727 then ask for 03 5434 6000
  • Internet relay users connect to the NRS then ask for 03 5434 6000

All comments and suggestions in relation to our website are welcome. Please take a minute to provide us with your feedback. 

To contact us in your own language through the Translating and Interpreting Service (TIS) phone 13 14 50 and ask them to contact the City of Greater Bendigo on (03) 5434 6000

The Translating and Interpreting Service (TIS) National is an interpreting service, provided by the Department of Immigration and Citizenship, for people who do not speak English and for the English speakers who need to communicate with them.

TIS National has more than 30 years of experience in the interpreting industry, and has access to over 2400 contracted interpreters across Australia, speaking more than 160 languages and dialects. 

TIS National is available 24 hours a day, seven days a week for any person or organisation in Australia requiring interpreting services. It provides immediate telephone interpreting services, as well as pre-booked telephone and on-site interpreting.

For more information about TIS, visit the Translating and Interpreting Service (TIS) website.

The City is committed to providing equitable access to information and services for all customers. 

When you see the Communication Access Symbol, it means that the business or service you are visiting is communication accessible:

  • Staff are welcoming and treat everyone with dignity and respect
  • Staff are able to communicate successfully with people with communication difficulties
  • Communication tools are available to help people get their message across and understand what people are telling them 

Communication books are also available for use at our Customer Service Centres.

The books are non-electronic communication aids designed to improve our interactions with customers attending our service centres who may have difficulty communicating.

The books include: images of our most commonly raised queries; a keyboard so that customers can type their query if this is easier for them; and details of interpreter assistance if the difficulty involves a language barrier.

This resource has been designed and produced by the Southern Loddon Mallee Communication Service. Picture communications symbols are by Mayer-Johnson. All rights reserved worldwide. Used with permission. Google images. Picture Communication Symbols 1981-2017 by Tobii Dynovox. All rights reserved worldwide. Used with permission.

Our Customer Service staff are trained to use the aids to provide very best outcomes for our valued customers.

Your experience

Our Customer Service Charter explains how our employees will conduct themselves when interacting with customers.

Our Complaint Handling Policy helps improve our service. 

How was your customer service experience today? Leave feedback to allow us to improve our services.

We welcome your feedback.

Did you know you can log requests online?

This includes several bin requests such as missed bins, footpath maintenance, tree inspections and general requests. Visit our make a request page.


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