Our main Customer Service Centre on Lyttleton Terrace is moving to Hopetoun Street. Click here for more information.

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Customer Service staff member at counter

Call in at a Council Office:

Main Office

195-229 Lyttleton Terrace Bendigo Vic

Opening hours Monday-Friday 8.30am - 5pm    

PO Box 733 Bendigo Vic 3552   

Planning, Building, Engineering and Environmental Health Reception

15 Hopetoun Street Bendigo

Opening hours Monday-Friday 8.30am - 5pm

Heathcote Service Centre

125 High Street Heathcote Vic    

Opening hours Monday-Friday 8.30am - 5pm (closed 12.30-1.30pm)

National Relay Service

If you are deaf, or have a hearing impairment or speech impairment, contact us via the National Relay Service.

  • TTY users phone 133 677 then ask for 03 5434 6000
  • Speak and Listen users phone 1300 555 727 then ask for 03 5434 6000
  • Internet relay users connect to the NRS then ask for 03 5434 6000

We have developed a Customer Service Charter. The Charter explains how our employees will conduct themselves in dealings with Customers.

We also have a Complaint Handling Policy to help improve our service. 

All comments and suggestions in relation to our website are welcome. Please take a minute to provide us with your feedback. 

Translating and Interpreting Service (TIS) 

To contact us in your own language through the Translating and Interpreting Service (TIS) phone 13 14 50 and ask them to contact the City of Greater Bendigo on 5434 6000. 

The Translating and Interpreting Service (TIS) National is an interpreting service, provided by the Department of Immigration and Citizenship, for people who do not speak English and for the English speakers who need to communicate with them.

TIS National has more than 30 years of experience in the interpreting industry, and has access to over 2400 contracted interpreters across Australia, speaking more than 160 languages and dialects. 

TIS National is available 24 hours a day, seven days a week for any person or organisation in Australia requiring interpreting services. It provides immediate telephone interpreting services, as well as pre-booked telephone and on-site interpreting.

For more information about TIS, visit the Translating and Interpreting Service (TIS) website.

Communication books

The City is committed to providing equitable access to information and services for all customers. 

As part of this commitment we have developed communication books and these are now available for use at our Customer Service Centres.

The books are non-electronic communication aids designed to improve our interactions with customers attending our service centres who may have difficulty communicating.

The books include: images of our most commonly raised queries; a keyboard so that customers can type their query if this is easier for them; and details of interpreter assistance if the difficulty involves a language barrier.

This resource has been designed and produced by the Southern Loddon Mallee Communication Service. Picture communications symbols are by Mayer-Johnson. All rights reserved worldwide. Used with permission. Google images. Picture Communication Symbols 1981-2017 by Tobii Dynovox. All rights reserved worldwide. Used with permission.

View the pages that are included in our books for the Lyttleton Terrace office.

View the pages that are included in our books for the Hopetoun Mill office.

Our Customer Service staff are trained to use the aids to provide very best outcomes for our valued customers.

 

Contact us

Make a request

Chat with us (subject to agent availability)

Phone 03 5434 6000    

Email [email protected]    

ABN 7414 9638 164

 

How was your customer service experience today? Leave feedback to allow us to improve our services.

We welcome your feedback.

Did you know you can log requests online?

This includes several bin requests such as missed bins, footpath maintenance, tree inspections and general requests. Visit our make a request page.


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