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Please note that due to the Coronavirus (COVID-19) pandemic, our offices in Bendigo and Heathcote are closed until further notice. 

Call in at a Council office:

Main office

15 Hopetoun Street, Bendigo 

Opening hours: Monday-Friday 8.30am - 5pm    

PO Box 733 Bendigo VIC 3552   

Heathcote Service Centre

125 High Street, Heathcote    

Opening hours: Monday-Friday 8.30am - 5pm (closed 12.30-1.30pm)

National Relay Service

If you are deaf, or have a hearing impairment or speech impairment, contact us via the National Relay Service.

  • TTY users phone 133 677 then ask for 03 5434 6000
  • Speak and Listen users phone 1300 555 727 then ask for 03 5434 6000
  • Internet relay users connect to the NRS then ask for 03 5434 6000

All comments and suggestions in relation to our website are welcome. Please take a minute to provide us with your feedback. 

Translating and Interpreting Service (TIS) 

To contact us in your own language through the Translating and Interpreting Service (TIS) phone 13 14 50 and ask them to contact the City of Greater Bendigo on 5434 6000. 

The Translating and Interpreting Service (TIS) National is an interpreting service, provided by the Department of Immigration and Citizenship, for people who do not speak English and for the English speakers who need to communicate with them.

TIS National has more than 30 years of experience in the interpreting industry, and has access to over 2400 contracted interpreters across Australia, speaking more than 160 languages and dialects. 

TIS National is available 24 hours a day, seven days a week for any person or organisation in Australia requiring interpreting services. It provides immediate telephone interpreting services, as well as pre-booked telephone and on-site interpreting.

For more information about TIS, visit the Translating and Interpreting Service (TIS) website.

Communication Access Symbol 

The City is committed to providing equitable access to information and services for all customers. 

When you see the Communication Access Symbol, it means that the business or service you are visiting is communication accessible:

  • Staff are welcoming and treat everyone with dignity and respect
  • Staff are able to communicate successfully with people with communication difficulties
  • Communication tools are available to help people get their message across and understand what people are telling them 

Communication books are also available for use at our Customer Service Centres.

The books are non-electronic communication aids designed to improve our interactions with customers attending our service centres who may have difficulty communicating.

The books include: images of our most commonly raised queries; a keyboard so that customers can type their query if this is easier for them; and details of interpreter assistance if the difficulty involves a language barrier.

This resource has been designed and produced by the Southern Loddon Mallee Communication Service. Picture communications symbols are by Mayer-Johnson. All rights reserved worldwide. Used with permission. Google images. Picture Communication Symbols 1981-2017 by Tobii Dynovox. All rights reserved worldwide. Used with permission.

Our Customer Service staff are trained to use the aids to provide very best outcomes for our valued customers.

Contact us

Make a request

Chat with us (subject to agent availability)

Phone 03 5434 6000 
Email [email protected]    
ABN 7414 9638 164


We have developed a Customer Service Charter. The Charter explains how our employees will conduct themselves in dealings with Customers.

We also have a Complaint Handling Policy to help improve our service. 


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Did you know you can log requests online?

This includes several bin requests such as missed bins, footpath maintenance, tree inspections and general requests. Visit our make a request page.

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