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Customer Service staff member at counter

Call in at a Council Office:

Main Office

195-229 Lyttleton Terrace Bendigo Vic

Opening hours Monday-Friday 8.30am - 5pm    

PO Box 733 Bendigo Vic 3552   

Planning, Building, Engineering and Environmental Health Reception

15 Hopetoun Street Bendigo

Opening hours Monday-Friday 8.30am - 5pm

Parking and Animals Reception

St Andrews Avenue Bendigo (open until 2pm daily)

Heathcote Service Centre

125 High Street Heathcote Vic    

Opening hours Monday-Friday 8.30am - 5pm (closed 12.30-1.30pm)

National Relay Service

If you are deaf, or have a hearing impairment or speech impairment, contact us via the National Relay Service.

  • TTY users phone 133 677 then ask for 03 5434 6000
  • Speak and Listen users phone 1300 555 727 then ask for 03 5434 6000
  • Internet relay users connect to the NRS then ask for 03 5434 6000.

We have developed a Customer Service Charter. The Charter explains how our employees will conduct themselves in dealings with Customers.

We also have a Complaint Handling Policy to help improve our service. 

All comments and suggestions in relation to our website are welcome. Please take a minute to provide us with your feedback. 

Translating and Interpreting Service (TIS) 

To contact us in your own language through the Translating and Interpreting Service (TIS) phone 13 14 50 and ask them to contact the City of Greater Bendigo on 5434 6000. 

The Translating and Interpreting Service (TIS) National is an interpreting service, provided by the Department of Immigration and Citizenship, for people who do not speak English and for the English speakers who need to communicate with them.

TIS National has more than 30 years of experience in the interpreting industry, and has access to over 2400 contracted interpreters across Australia, speaking more than 160 languages and dialects. 

TIS National is available 24 hours a day, seven days a week for any person or organisation in Australia requiring interpreting services. It provides immediate telephone interpreting services, as well as pre-booked telephone and on-site interpreting.

For more information about TIS, visit the Translating and Interpreting Service (TIS) website.

Contact us

Make a request

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Phone 03 5434 6000    

Email [email protected] 

[email protected]    

ABN 7414 9638 164


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Christmas closure

Please note that requests logged online after 5pm Friday December 21, 2018 may not be acted on until our offices re-open on Wednesday January 2, 2019. For urgent assistance please phone 5434 6000.  


We welcome your feedback.

Did you know you can log requests online?

This includes several bin requests such as missed bins, footpath maintenance, tree inspections and general requests. Visit our make a request page.

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