Report a missed bin

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Rubbish truck on street with bins

To ensure your bin is emptied on collection day, please:

  • Have bins out by 6am
  • Place the bins with the wheels facing away from the kerb
  • Keep at least 50 cm between bins or other objects
  • Ensure bins weigh no more than 60kg
  • Ensure the lid is closed

Once your request has been submitted and processed, we will contact you to advise when the collection truck will return, please ensure you leave your bin kerbside and that you add your contact details to your online request form.

Use our online form to report a missed bin and from the request type drop down list select ‘Mobile – Waste Collection Enquiry/Missed Bin’.

Christmas closure 

Please note that requests logged online after 5pm Friday December 21, 2018 may not be acted on until our offices re-open on Wednesday January 2, 2019. For urgent assistance please phone 5434 6000.

There is no collection of waste, recycling or organics on Christmas Day, Tuesday December 25. If your collection day is Tuesday, please put your bins out on Christmas night and your bins will then be collected over the next three days, Wednesday December 26 to Friday December 28, at the latest by 3pm on Friday December 28. Please ensure your bins are left out until this time or until they are emptied.

In the event your bin is missed, please log a request using the link above or ring our after hours service on 5434 6000 to let us know and a driver will be out as soon as possible to collect your bin/s.


Christmas closure


Please note that requests logged online after 5pm Friday December 21, 2018 may not be acted on until our offices re-open on Wednesday January 2, 2019. For urgent assistance please phone 5434 6000.  

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We welcome your feedback.

Did you know you can log requests online?

This includes several bin requests such as missed bins, footpath maintenance, tree inspections and general requests. Visit our make a request page.


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