Report a missed bin

Rubbish truck on street with bins

To ensure your bin is emptied on collection day, please:

  • Have bins out by 6am
  • Place the bins with the wheels facing away from the kerb
  • Keep at least 50 cm between bins or other objects
  • Ensure bins weigh no more than 60kg
  • Ensure the lid is closed

Once your request has been submitted and processed, we will contact you to advise when the collection truck will return, please ensure you leave your bin kerbside and that you add your contact details to your online request form.

Use our online form to report a missed bin and from the request type drop down list select ‘Mobile – Waste Collection Enquiry/Missed Bin’.

We welcome your feedback.

Did you know you can log requests online?

This includes several bin requests such as missed bins, footpath maintenance, tree inspections and general requests. Visit our make a request page.

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