Reminders and how you receive your rates

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Register to receive your rates electronically

You can choose to discontinue paper notices and receive your rates electronically using:

Please note a paper copy of the annual or instalment notice will no longer be sent in the mail once you have registered for any of the above delivery methods.

Change of address

It is your responsibility as a property owner and ratepayer to notify us of any changes of postal address.

Non-receipt of rate notices is not an acceptable excuse for late payment of rates.

Change of name

Have you recently been married or changed your name? Notify us by completing our online change of name form or downloading our hard copy change of name form, completing it and returning it to us with the required documentation. 

Register for an SMS rates reminder

To arrange a rates SMS reminder we need these details:

  • Your payment method – FULL or FOUR (paying by instalments)
  • Your BPAY reference number.

To request a reminder, SMS the above details to 0459 273 853. There is no fee for this service.

The reminder service is not available for the Early Discount Payment option.

You'll receive an SMS reminder before your rates are due. You can opt out of the service by replying STOP to any text message.

Contact us

For more information about your rates please contact us on 03 5434 6000.

More information

We welcome your feedback.

Did you know you can log requests online?

This includes several bin requests such as missed bins, footpath maintenance, tree inspections and general requests. Visit our make a request page.

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