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Reminders and how you receive your rates notice

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Register to receive your rates notice electronically

You can choose to discontinue paper notices and receive your rates notice electronically using:

Change of address

It is your responsibility as a property owner and ratepayer to notify us of any changes of postal address.

Non-receipt of rate notices is not an acceptable excuse for late payment of rates.

Change of name

Have you recently been married or changed your name? Notify us by completing our online change of name form and submitting the required documentation. 

Register for an SMS rates reminder

To arrange a rates SMS reminder we need these details:

  • Your payment method – FULL or FOUR (paying by instalments)
  • Your BPAY reference number.

To request a reminder, SMS the above details to 0459 273 853. There is no fee for this service.

The reminder service is not available for the Early Discount Payment option.

You'll receive an SMS reminder before your rates are due. You can opt out of the service by replying STOP to any text message.

Contact us

For more information about your rates please contact us on 03 5434 6000.


More information


We welcome your feedback.

Did you know you can log requests online?

This includes several bin requests such as missed bins, footpath maintenance, tree inspections and general requests. Visit our make a request page.


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