Our main Customer Service Centre on Lyttleton Terrace is moving to Hopetoun Street. Click here for more information.

Inclusive business can take many forms, Inclusive Towns aims to create an inclusive community in which people with a disability have the same opportunities and choice as those without.

What is Inclusive Towns?

Inclusive Towns is a project that aims to increase the accessibility of local businesses for people with disability. It is a partnership between the City of Greater Bendigo and the Loddon Shire Council, with support from the State Government.

What are the focus areas for the Inclusive Towns project?

  1. Inclusive communication
  2. Physical environment
  3. Disability awareness

Why is the Inclusive Towns project important for your business?

Every person with a disability is a potential customer. People with disability can be loyal customers to establishments that cater to their needs, which can mean more sales for your business.

Improving the accessibility of local businesses benefits everyone, especially people with disability, parents with prams, people with English as a second language and older residents.

Diversifying and expanding your customer base is a smart business approach.

Businesses participating in the project can display the Inclusive Towns logo in their premises to promote that they are in inclusive business.

    What happens when I become involved?

    The Inclusive Towns team will assist you to understand, identify and make simple changes to your business to ensure it is not discriminating against people with a disability and is accessible to everyone.

    Participating businesses will receive three short visits from the Inclusive Towns team with a focus around:

    † Visit 1: How accessible is your business?

    † Visit 2: Let’s develop your action plan!

    † Visit 3: Action plan review

    The following resources can support your business to become more accessible:

    Victorian Equal Opportunity and Human Rights Commission (VEOHRC) provides information about your legal accessibility obligations.

    Visit https://www.humanrightscommission.vic.gov.au/ for more information.

    Disability Discrimination Act guide (Australian Human Rights Commission) provides a brief summary of the Disability Discrimination Act, as well as how it can be applied to employment and the provision of goods, services and facilities.

    Visit http://www.humanrights.gov.au/our-work/disability-rights for more information on the Act.

    Would you like more information about Inclusive Towns?

    Please contact the Disability Inclusion Team on 5434 6000 or email [email protected]

    We welcome your feedback.

    Did you know you can log requests online?

    This includes several bin requests such as missed bins, footpath maintenance, tree inspections and general requests. Visit our make a request page.

    Do you want us to contact you?*
    Preferred contact method*