Access Keys

Access Keys are customised accessibility guides that provide convenient information about accessing venues, events and programs.

They are universally designed and suitable for all people, regardless of ability.

    Access Keys help users understand what to expect from a specific experience before attending, help to determine the suitability of an experience, help to alleviate anxiety about visiting new places, support the interpretation of circumstances and process new concepts whilst in attendance and are also a great tool for fostering independence.

        Access Key information may include:

        • Instructions on getting to a chosen venue or event
        • Parking
        • Layout
        • Access in and around a venue or event
        • Reception/ticketing locations and services
        • Identification of staff by uniform
        • Toilets including their environmental specifications
        • Food and beverage services
        • Programming
        • Experiences
        • Accessible offerings

        Access Keys are universally designed for a wide audience regardless of ability. This may include, but are not limited to the following:

        • Autism spectrum disorder
        • Ageing population
        • Parents with prams
        • Educators
        • Intellectual disabilities
        • Severe language disorders
        • Acquired brain injuries
        • Sensory impairment
        • Sensory Processing Disorder
        • Dementia
        • Deaf or hard of hearing
        • Temporary disability
        • Alzheimer’s
        • Attention deficit hyper disorder (ADHD)
        • Down syndrome
        • Mental illness (anxiety, depression)
        • Stroke
        • Cognitive impairment
        • Vision impairment
        • People who do not speak English or Overseas visitors

        Download Access Keys

        Bendigo Library Access Key

        Bendigo Library Access Key

        Download (26.21 MB)

        Bendigo Library Access Key - Text Only

        This text only Access Key has been formatted for people with low vision or who are blind and use assistive technology to access documentation.

        Download (60.19 KB)

        Bendigo Library Social Story

        Bendigo Library Social Story

        Download (22.11 MB)

        Emergency Relief Centre Access Key

        Emergency Relief Centre Access Key

        Download (35.1 MB)

        Emergency Relief Centre Access Key - Text Only

        This text only Access Key has been formatted for people with low vision or who are blind and use assistive technology to access documentation.

        Download (58.8 KB)

        Emergency Relief Centre Access Key Social Story

        Emergency Relief Centre Access Key Social Story

        Download (19.91 MB)

        Gurri Wanyarra Wellbeing Centre Access Key

        Gurri Wanyarra Wellbeing Centre Access Key

        Download (33.68 MB)

        Gurri Wanyarra Wellbeing Centre Access Key - Text Only

        Gurri Wanyarra Wellbeing Centre Access Key - Text Only

        Download (79.88 KB)

        Kangaroo Flat Library Access Key

        Kangaroo Flat Library Access Key

        Download (27.09 MB)

        Kangaroo Flat Library Access Key - Text Only

        This text only Access Key has been formatted for people with low vision or who are blind and use assistive technology to access documentation.

        Download (53.75 KB)

        We welcome your feedback.

        Did you know you can log requests online?

        This includes several bin requests such as missed bins, footpath maintenance, tree inspections and general requests. Visit our make a request page.


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