Keys and accessing a Council property

Man holding a set of keys

Who can get access and keys

Access and keys to City buildings and reserves are given to members of the public, contractors and staff who:

  • Have hired a city or community venue that is under our key system **
  • Require keys to the venue they manage on the City's behalf
  • Have been contracted to conduct works at a city site
  • Require keys to perform their duties

Please note: 

  • Each individual applicant will need to pick up their own key personally
  • Photo ID will need to be shown when picking up the key

Where a City or community venue has been hired through the managing Committee:

  • Arrangements to collect and return keys and general access instructions will be provided direct to the hirer by the managing Committee contact.
  • Request of keys and their return to the City via the processes outlined below on this web page are NOT required.


Terms and conditions

Requesting and collecting a key

To request a key:

  • Complete the below request form.

  • We require a minimum of four (4) working days notice. If you require any further assistance please call 1300 002 642.

What happens after the request:

  • You will be advised when and where the key(s) can be collected
  • When you collect your key(s) you may be required to leave a $20 deposit for each key (refundable on return)
  • You will be notified if a deposit is applicable when you're advised key(s) are ready for collection

Responsibilities of the Key Holder:

  • Keys issued will only be used by those authorised the City of Greater Bendigo
  • Keys are not to be shared or distributed
  • Keys are to be kept in a secure location when not in use
  • Facilities are to be secured at all times when unattended
  • Lost or stolen keys are to be reported to City of Greater Bendigo within 24 hours


Returning keys

When returning keys, please complete the online Key Return Form

Keys can be returned via post directly to the City. 

When posting the key back to the City of Greater Bendigo, please ensure that the key is placed in a parcel box or padded envelope, with the correct mailing address below.

Property Services, City of Greater Bendigo
C/O Bendigo Centre Loading Dock
22-44 Bath Lane
Bendigo VIC 3550

Alternatively, keys can be returned in person at the City's Hopetoun Mill offices, 15 Hopetoun Street Bendigo by placing the key/s in the secure box located in the Customer Service Centre.


Request for a key

Hirer's details

Contact name*
Contact address*

Venue details

Collection details

Date keys required*
I have read the Terms and Conditions and accept the responsibilities of the Key Holder*

The key request will be processed within four working days and the applicant will receive an email advising when it is ready for collection.

Contact us

For more information about accessing a Council property contact us on 1300 002 642 or [email protected]

More information

We welcome your feedback.

Did you know you can log requests online?

This includes several bin requests such as missed bins, footpath maintenance, tree inspections and general requests. Visit our make a request page.

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