Keys and accessing a Council property

Man holding a set of keys

Who can get access and keys

Access and keys to City buildings and reserves are given to members of the public, contractors and staff who:

  • Have hired a city or community venue that is under our key system
  • Require keys to the venue they manage on the City's behalf
  • Have been contracted to conduct works at a city site
  • Require keys to perform their duties

Please note: 

  • Each individual applicant will need to pick up their own key personally
  • Photo ID will need to be shown when picking up the key

Requesting and collecting a key

To request a key:

  1. Obtain permission from relevant Council staff members by calling 03 5434 6000
  2. Complete the below request form. We require a minimum of four (4) working days notice

What happens after the request:

  • You will be advised when and where the key(s) can be collected
  • When you collect your key(s) you may be required to leave a $20 deposit for each key (refundable on return)
  • You will be notified if a deposit is applicable when you're advised key(s) are ready for collection

Returning keys

When returning keys, please complete the online Key Return Form

Keys can be returned via post directly to the City. 

When posting the key back to the City of Greater Bendigo, please ensure that the key is placed in a parcel box or padded envelope, with the correct mailing address below.

Property Services, City of Greater Bendigo
C/O Bendigo Centre Loading Dock
22-44 Bath Lane
Bendigo VIC 3550

Alternatively, keys can be returned in person at the City's Hopetoun Mill offices, 15 Hopetoun Street Bendigo by placing the key/s in the secure box located in the Customer Service Centre.

Request for a key

Hirer's details

Contact name*
Contact address*

Venue details

Collection details

Date keys required*

The key request will be processed within four working days and the applicant will receive an email advising when it is ready for collection.

Contact us

For more information about accessing a Council property contact us on 03 5434 6000 or [email protected]

More information

We welcome your feedback.

Did you know you can log requests online?

This includes several bin requests such as missed bins, footpath maintenance, tree inspections and general requests. Visit our make a request page.

Do you want us to contact you?*
Preferred contact method*