Keys and accessing a Council property

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Man holding a set of keys

Access and keys to City buildings and reserves is given to members of the public, contractors and staff who:

  • Have hired a city or community venue that is under our key system
  • Require additional keys to the venue they manage on the City's behalf
  • Have been contracted to conduct works at a city site
  • Require keys to perform their duties

Please note: 

  • Each individual applicant will need to pick up their own key personally
  • Photo ID will need to be shown to counter staff when picking up the key

Requesting and collecting a key

To request a key, complete a request form (below). We need at least 48 hours (2 working days) notice. Keys will be arranged more quickly for contractors providing repairs or maintenance services. 

Please note, prior to submitting the below form, you are required to obtain permission from relevant Council staff members by calling 5434 6000.

You will be advised when the key(s) are ready for collection. When you collect your key(s) you will be required to leave a $20 deposit for each key, which is refunded when the key is returned. The deposit can be paid in cash, cheque or card.

Keys are available for collection from the reception desk at our Hopetoun Mill offices, 15 Hopetoun Street, Bendigo. When collecting the key please ensure that you are aware of the 4-digit reference number given to you by council staff when your key request is approved. Keys are to be returned as agreed to the reception desk at our Hopetoun Mill offices.

Request for a key

Hirer's details

Contact name*
Contact address*

Venue details

Collection details

Date keys required*

The key request will be processed within two working days and the applicant will receive an email advising when it is ready for collection

Contact us

For more information about accessing a Council property contact us on 03 5434 6000 or [email protected]


More information

We welcome your feedback.

Did you know you can log requests online?

This includes several bin requests such as missed bins, footpath maintenance, tree inspections and general requests. Visit our make a request page.


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Do you want us to contact you?*
Preferred contact method*