Unreasonable noise

Man Working with Wood and Tools

Any noise can be considered unreasonable at any time due to its intensity, duration or because of the time, place and circumstances in which the noise is being made. It’s an offence for a person to emit 'unreasonable noise' from residential premises.

In the first instance, we encourage you to make every effort to resolve this matter privately. If you want to involve the City of Greater Bendigo you will be issued with a Noise Investigate Diary that is required to be completed for a consecutive 14 days and returned. 

The City takes complaints of this nature very seriously and diaries are a critical investigation tool. If the diary is not completed and returned within 21 days, we will not proceed with an investigation into the matter. Contact will not be made with other persons until a completed diary has been returned for our consideration.

Making a complaint about noise

If you are experiencing unreasonable noise from inside your home, you can contact the City of Greater Bendigo on 1300 002 642. 

For individual noise complaints and anti-social behaviour occurring after hours (i.e. private parties) please contact your local police station. 

The City may work collaboratively with the following authorities when investigating noise complaints:  

  • Industrial and commercial noise: Environmental Protection Authority (EPA) 1300 372 842 
  • Licensed venues: Victorian Commission for Gambling & Liquor Regulation 1300 182 457 or Liquor Licensing Inspector, Bendigo Police Station 5448 1300

Rules for making noise in residential areas

Think of your neighbours when you are planning to make noise. There are rules that restrict when you can make certain types of noise. Noise should not be heard from inside another residence. 

Group Prescribed items Prohibited times

1. Motor vehicles (but not when entering or leaving a site)

  • Vessel or personal watercraft
  • Lawnmowers or other grass-cutting devices
  • Any equipment with an internal combustion engine not in group 2.

Prohibited times: Monday to Friday before 7 am or after 8 pm, weekends and public holidays before 9 am or after 8 pm

2. Electric power tools, chainsaws or circular saws

  • Gas or air compressors
  • Pneumatic power tools, hammers or other impacting tools or grinding equipment

Prohibited times: Monday to Friday before 7 am or after 8 pm, weekends and public holidays before 9 am or after 8 pm.

3. Heating equipment (including central heating, a hot water system or heat pump, air conditioner or split heating system)

  • Swimming pool, spa or water pumps except when used to fill a header tank
  • Vacuum cleaners

Prohibited times: Monday to Friday before 7 am or after 10 pm, weekends and public holidays before 9 am or after 10 pm.

4. An air conditioner, evaporative cooler or split system used for cooling*

Prohibited times: Monday to Friday before 7 am and after 11 pm and weekends and public holidays before 9 am and after 11 pm.

*Prohibited times do not apply to noise from an air conditioner used for cooling during a heat health alert. However, the air conditioner noise may still be unreasonable, for example, if it is too loud or rattles as assessed using Noise guidelines: Assessing noise from residential equipment (publication 1973).

5. Musical instruments

  • Electric audio goods, including stereos, radios, TVs and public address systems

Prohibited times: Monday to Thursday before 7 am or after 10 pm, Friday before 7 am or after 11 pm, Saturday and public holidays before 9 am or after 11 pm, Sunday before 9 am or after 10 pm.

6. Electrical goods not in group 2, 3, 4, or 5 other than an item for personal care or grooming, or for food heating, cooling or preparation

Prohibited times: Monday to Friday before 7 am or after 8 pm, weekends and public holidays before 9 am or after 8 pm.

 

Prohibited times apply when the noise can be heard inside a habitable room of another residence.

Residential noise can still be unreasonable outside the prohibited times.

What happens when a customer lodges a nuisance complaint with our office? Here's a guide to a nuisance investigation procedure 

For more information about residential, commercial, industrial and construction noise in Victoria, go to the Environment Protection Authority website: Noise.

Get help with an ongoing dispute about noise, go to the Department of Justice and Regulation website: Dispute Settlement Centre of Victoria.

Contact us

For more information about environmental health please contact our office on 1300 002 642 or [email protected]


Investigation procedures

What happens when a customer lodges a nuisance complaint with our office? Here's a guide to a nuisance investigation procedure.


More information

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