Food safety programs and food safety supervisors

Business Health Check Staff with Chocolate in Background

Food safety programs

All class 1 and 2 food premises must have and implement a food safety program – a written plan that shows what your business does to ensure that the food it sells is safe for people to eat.

You can choose to develop your food safety program using a registered template or an independent, audited program.

Food safety programs contain three major components.

Hazard analysis and critical control point planning

This documents the step-by-step food handling processes undertaken in your business. At each step it will identify what can go wrong, what actions need to be taken to make food safe, and what to do if these actions have not been completed. This guide is a helpful resource to all staff, particulary when planning new menu items and training new employees.

Support programs

These do not form part of the food handling process, but they are essential conditions required to ensure safe food production. Common support programs include cleaning schedules, pest control programs, calibration of equipment, maintenance programs and staff training.

Record - keeping

Records help you keep track of important processes and temperatures that need to be maintained to keep food safe. Food storage temperature records are a good example, however other records such as internal review process logs, offer you a regular check up to ensure that food you are processing is safe.

Food safety program templates for Class 2 food businesses

Class 2 retail and food service businesses can choose to use a template developed or approved by the Department of Health, including:

Auditing food safety programs

All Class 1 and Class 2 food premises not using a Department of Health approved template must have their food safety programs audited. For more information go to Food safety audits.

If your business is a Class 2 premises and you use a department-registered food safety program template, a council environmental health officer will assess your business’ food safety practices each year to ensure that you are complying with the Food Safety Standards.

Food safety supervisors

All Class 1 and Class 2 food businesses are required to have a food safety supervisor who has completed training with a registered training organisation. Please see the list below for training course codes relevant to your industry.

A food safety supervisors role is to recognise, prevent and alleviate hazards associated with the handling of food.

You must supply a current copy of your food safety supervisor (FSS) Statement of attainment certificate including course codes completed to the City of Greater Bendigo.

For more information about appointing a food safety supervisors, which food sector your businesses is in, and training, go to food safety supervisors.

Training for food safety supervisors

The following providers offer training for food safety supervisors:

(The following is NOT an exhaustive list and the City of Greater Bendigo does NOT recommend any of these training providers in preference over another)

Hospitality Institute of Australasia

Phone: 1300 776 728

Email: [email protected]



Total Training Solutions

Phone: 0455 113 312


Prime Skills

Suite 41 125-127 Highbury Rd Burwood Vic 3125

Phone: 1300 328 723

Email: [email protected]




23 Mundy Street Bendigo Vic 3550

Phone: 1300 554 248



Access Skills Training 

Phone: 0488 773 500

Email: [email protected]


The Clean Food Training Company

Phone: 1300 665 633

Email: [email protected]

Food Safety Training Online at:


On-Track Training

12 Hall Street Eaglehawk Vic 3556

Phone: 03 5446 3477

Email: [email protected]


Contact us

For more information about environmental health please contact our office on 1300 002 642 or [email protected]

More information

Environmental health 

>  Department of Health website: food businesses

Home based food businesses: Food Standards Australia New Zealand

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