We provide residents with bins and regular collection services:

• General waste – weekly collection
• Recycling – fortnightly collection
• Organics – fortnightly collection

Your general waste, recycling and organics will be collected on all public holidays except Good Friday and Christmas Day.

How do I know when my bins are collected?

Check online: Visit Waste Collection Services and search for your address. Your collection details will be shown in the information panel, including which collection calendar you are on (A or B).

Download a calendar: Download a collection calendar for your area, which will show organics and recycling alternating collections. If you don't know which collection calendar you are on (A or B), you can check online as above.

• Collection area A
• Collection area B

Putting out your bin

To ensure your bin is emptied on collection day:

• Place bins out by 6am in the morning
• Place the bin near the kerb with the handle facing your house
• Keep at least 50cm of space around bins
• Close the lid - as our trucks are side loading, this prevents contents falling out
• Ensure the weight of your bin is not exceeding of 60 kilos

In residential areas your bin should not be on the kerb, except for the 24 hours either side of your collection day.

Mobile bins are our property. Please do not take bins with you if you move.

Kerbside bin auditing program 

To make sorting household waste easier, and improve our City’s waste management, Council delivers helpful information that’s tailored to each household. 

Bin audits assist the City to better support residents and provide individual feedback to households. This all helps to improve our recycling and organics collections and ensures that less materials are sent to landfill.

Bin Tags Explained

Finding a tag on your household’s bin can be surprising but don’t be alarmed. It is not a fine.

Look at the information on the tag, it will indicate the items that have been placed in the incorrect bin. If your bin has been tagged and not collected, please remove these materials and if possible, sort the incorrect waste into the correct bins. If the materials don’t belong in any bin, for example scrap metal or e-waste, please keep the material aside to be taken to one of the City’s transfer stations, you can then contact council to advise your bin is ready to be collected.

If your bin has been tagged and left behind, a letter will be sent.

Please take a moment to read the letter, which explains what has happened and why.

Undertaking kerbside bin audits like these, helps educate the community.

The types of non-recyclable items most often put in recycling bins are:

• Bagged items. Remember to put recyclables in the bin loose, not in bags
• Hard rubbish. e.g. toys, carpet, household and garden appliances and tools
• Unaccepted plastics. e.g. Meat trays, Takeaway containers, Biscuit trays, fruit punnets, soft plastics, including plastic bags
• Non-recyclable paper and cardboard. e.g. long-life cartons, heavily soiled paper and cardboard, takeaway coffee cups

Does everyone in your household know what goes in each bin? 

Why the City undertakes bin audits

Bin audits are just one of the ways that the City manages the recycling, organics and general waste service, it also helps to educate the community at a household level.

When incorrect items are put into the Recycle and Organics bins, they make it more difficult to sort at the facilities. They can contaminate and damage the materials they are mixed with, which can result in the whole truck load going to landfill. Sending valuable materials that can be recycled, recovered or composted to landfill is a waste of resources, it creates harmful, long-lasting greenhouse gases, and costs Council and ratepayers unnecessarily.

Sorting materials is a simple task and if there is ever any confusion you can always email [email protected], call us on 5435 6000 or consult our online A-Z guide. Every household’s efforts contribute to the community’s success.

Order a bin for a new residence

Bin sizes available:

• General waste - 140litre
• Recycling - 140litre, 240litre and 360litre 
• Organics - 140litre and 240litre

To organise a bin for a new dwelling:

• Order a general waste/recycling/organics bin using our online form, or
• Contact our Customer Service Centre on 03 5434 6000 or [email protected]

Please allow 1-5 working days for delivery of the bins.

Reporting a damaged or stolen bin

We will repair parts or, if required, replace your damaged bin free of charge.

If your bin is stolen, we will replace it.

To arrange a replacement:

• Contact Customer Support on 03 5434 6000
• Report a missing or stolen general waste/recycling/organics bin using our online form

Resource Recovery & Education Code of Practice

The Resource Recovery & Education Code of Practice as referred to in Community Local Law 2.1 requires that residents use the council-provided bins for collection correctly. This includes separating recycling and omitting hazardous waste (syringes, hot ash, liquid waste etc.), or leaving bins in the street other than on collection day. Bins in commercial zones must not be outside the property boundary between 10.00am and 5.30pm on any day.