Bins and collection

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Rubbish truck picking up bins

We provide residents with bins and regular collection services:

  • General waste – weekly collection
  • Recycling – fortnightly collection
  • Organics – fortnightly collection

Your general waste, recycling and organics will be collected on all public holidays except Good Friday and Christmas Day.

How do I know when my bins are collected?

Step 1: Open the following link and search address - Waste Collection Services

Step 2: Choose ‘Garbage/Recycling/Organics Collection’ in the left hand side banner

Step 3: Identify if your property is listed as Calendar A or B

Step 4: Download relevant Calendar from following link for organics and recycling alternating collections - Collection calendar for 2018-2019.

Putting out your bin

To ensure your bin is emptied on collection day:

  • Place bins out by 6am in the morning
  • Place the bin near the kerb with the handle facing your house
  • Keep at least 50cm of space around bins
  • Close the lid - as our trucks are side loading, this prevents contents falling out
  • Ensure the weight of your bin is not exceeding of 60 kilos

In residential areas your bin should not be on the kerb, except for the 24 hours either side of your collection day.

Mobile bins are our property. Please do not take bins with you if you move.

Downsize your household bin and save money

You can downsize your general waste bin to a smaller bin.

A smaller bin will:

  • Save you up to $116 on your rates (on a pro rata basis)
  • Be easier for you to move

To upsize or downsize your bin:  

Renters should contact the property owner or real estate agent to discuss changes to waste collection services.

Order a bin for a new residence

Bin sizes available;
General Waste - 140litre
Recycling - 140litre, 240litre and 360litre
Organics - 140litre and 240litre

To organise a bin for a new dwelling:

Please allow 1-5 working days for delivery of the bins.

Reporting a damaged or stolen bin

We will repair parts or, if required, replace your damaged bin free of charge.

If your bin is stolen, we will replace it.

To arrange a replacement:

Contact us

For more information about our waste collection services please contact us on 03 5434 6000.

Did you have an enjoyable experience today? Click on the ‘Provide Customer Feedback’ link on the bottom of the page to give feedback.

A-Z Guide for Waste

We welcome your feedback.

Did you know you can log requests online?

This includes several bin requests such as missed bins, footpath maintenance, tree inspections and general requests. Visit our make a request page.

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