Click here for service updates and COVID-19 information.

Contesting a parking fine

Leave feedback

Circumstances that may be considered in an internal review:

  • You stopped the car due to a medical emergency or medical condition
  • Unexpected medical treatment or trauma during an appointment
  • Your vehicle broke down or was unsafe to drive
  • The person who committed the offence is now deceased
  • The infringement was issued to the wrong person or vehicle
  • The vehicle or person was not there at the time of the offence
  • Emergency services directed you to park your car there
  • Police arrested you and you couldn’t move your car
  • Police required your assistance which stopped you from leaving
  • You purchased a parking ticket but didn’t display it correctly
  • The parking meter/ticket machine was faulty
  • You have a valid disabled persons parking permit which wasn’t visible
  • You have a resident or other parking permit which wasn’t visible
  • You parked in a private parking area and you are authorised to park there

Any application for internal review should be supported by evidence where it is available. The following things can be included as evidence to support your application:

  • Parking tickets which were valid at the time of the offence
  • Photographic evidence
  • Statements from medical practitioners
  • Hospital admission or discharge documents
  • Receipts for mechanical repair
  • Towing receipts
  • Receipts for replacement parts
  • Statements from police
  • Death or funeral notices
  • Copies of disabled persons parking permit or permit details
  • Renewal of disabled persons parking permit

Circumstances that will not be considered in an internal review:

  • Poor visibility due to weather
  • Getting change
  • Not noticing a sign
  • Reading only part of a multi-panel sign
  • Being unable to read the sign from the front seat of the car
  • Forgetting to read the sign because you were concentrating on other things
  • Not noticing that a sign/restriction had been changed
  • Running late or being in a hurry
  • Being delayed at an appointment
  • Being delayed by work / unable to leave work
  • Work emergencies
  • A lack of available parking space
  • Stopping for a short time in a prohibited area e.g. No Stopping zone
  • Being new to the area and unfamiliar with the restrictions
  • Being unaware of the road rule that the infringement was issued under

Contact us

For more information about parking services please contact us on 03 5434 6000


More information

We welcome your feedback.

Did you know you can log requests online?

This includes several bin requests such as missed bins, footpath maintenance, tree inspections and general requests. Visit our make a request page.


Name*
Do you want us to contact you?*
Preferred contact method*