Contesting a parking fine

Circumstances which may be considered in an internal review:

  • You stopped the car due to a medical emergency or medical condition
  • Unexpected medical treatment or trauma during an appointment
  • Your vehicle broke down or was unsafe to drive
  • The person who committed the offence is now deceased
  • The infringement was issued to the wrong person or vehicle
  • The vehicle or person was not there at the time of the offence
  • Emergency services directed you to park your car there
  • Police arrested you and you couldn’t move your car
  • Police required your assistance which stopped you from leaving
  • You purchased a parking ticket but didn’t display it correctly
  • You made a mistake when entering your registration into the PayStay app
  • You made a mistake when entering your registration into the smart meter
  • The parking meter/ticket machine was faulty
  • You have a valid disabled persons parking permit which wasn’t visible
  • You have a resident or other parking permit which wasn’t visible
  • You parked in a private parking area and you are authorised to park there

Any application for internal review should be supported by evidence where it is available. The following things can be included as evidence to support your application:

  • Parking tickets which were valid at the time of the offence
  • Photographic evidence
  • Statements from medical practitioners
  • Hospital admission or discharge documents
  • Receipts for mechanical repair
  • Towing receipts
  • Receipts for replacement parts
  • Statements from police
  • Death or funeral notices
  • Bank statements showing credit card payment for parking at the time in question
  • Information from your PayStay account showing you paid for parking but for the wrong vehicle
  • Copies of disabled persons parking permit or permit details
  • Renewal of disabled persons parking permit

Contact us

For more information about parking services please contact us on 1300 002 642

We welcome your feedback.

Did you know you can log requests online?

This includes several bin requests such as missed bins, footpath maintenance, tree inspections and general requests. Visit our make a request page.

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