Paying for parking in Bendigo

Once registered there are several ways to use PayStay. The simplest way is through the PayStay App on your smartphone. It is as simple as: 

• Open the PayStay App 
• Select the vehicle registration 
• Enter the parking zone number displayed on the parking sign. (If the smartphone’s ‘location services’ is enabled, the app will help you to identify where the car is parked) 
• Touch ‘start’
• When you return to your vehicle to leave, open the PayStay App and touch ‘stop’.  

In any of the on street or off street car parks operated by the City of Greater Bendigo. PayStay availability is indicated on the green PayStay signs. PayStay can't be used in the City's 2 Multi Storey Car Parks.

The PayStay session will continue until the maximum fee is reached for the zone your vehicle is parked in.

So if you park in a 2 hour zone you will pay for a maximum of 2 hours.

You can also select the option for the app to notify you if you drive off without ending your PayStay session.

The PayStay session will continue until the maximum fee is reached for the zone your vehicle is parked in.

So if you park in a 2 hour zone you will pay for a maximum of 2 hours.

You can register for and use PayStay via a phone call, SMS text message and via the PayStay website without using the App. 

The PayStay system allows you to choose to receive a SMS text message reminder 15 minutes before your session is due to end.

You can also select the option for the app to notify you if you drive off without ending your PayStay session.

Enter your car's number plate into the meter using the keypad

Press OK

Select your payment type (card or coins)

If you are using credit card use the more or less arrows to select how much time you would like to pay for

Press OK

Then tap or insert your card

Choose whether you would like an e-receipt or not

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Enter your car's number plate into the meter using the keypad

Press OK

select the payment type coin or card

Insert the number of coins required for the amount of time you are paying for. The amount of time paid for will display on the meter.

Then press OK.

Choose whether you would like an e-receipt. 

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You can type your registration number into any of the smart meters in the City Centre and it will show you how much time you have remaining.

Please report any faults with parking meters or ticket machines by using the fault reporting information on the meter or ticket machine, or contact our Customer Service Centre on 1300 002 642 or email [email protected]

If a parking meter or ticket machine is broken you can still pay for parking using the PayStay app on your phone. You are only entitled to park for the amount of time indicated on the overhead parking sign. You may get an infringement if you stay for longer than the time limit on the sign, even if the parking meter is broken. 

You can add time to your vehicle's stay at any of the smart meters in the City Centre by entering your registration into the meter.

However this is limited to the time restriction on the signage where your vehicle is parked eg 2P means a 2 hour maximum stay. Staying for longer than the time limit on the sign may result in an infringement being issued to you.

The new smart meters supply an e-receipt if you choose the option to receive one.

1. When you complete your payment using the smart meter, the meter will display a message asking if you want an eReceipt. Select “yes” if you would like a receipt.
2. A 4-digit receipt code will be shown on the screen.
3. Record this receipt number (Tip: record the number by taking a photo with your phone, or make a note in your phone).
4. Visit the my-receipt.com website.
5. Enter the 4-digit receipt code.
6. Enter the vehicle licence plate number.
7. Choose to save or print the eReceipt.

You can register your details for eReceipts to be automatically sent to you when using the same vehicle

You can choose to register your email address at my-receipt.com so that all future receipts and transaction details for the same vehicle registration number will be sent to your email address. You will need to use the 4-digit receipt code mentioned above to set this up.

Once registered, if using the same vehicle, you will only need to select “yes” when asked if you would like an e-receipt and the system will email you the eReceipt.

The smart meters don't give change. However in an effort to reduce the need to carry change, the City purchased machines which also have a credit card payment option and introduced PayStay. 

Ticket machines with credit card facilities are located throughout Bendigo's CBD and can be identified by a blue 'pay here by credit card sign'.

These ticket machines are being phased out and will be replaced with smart meters which have credit card facilities.

Parking tickets can only be used in other locations where the fee for parking is the same. This means that all day tickets purchased in the City's all day car parks can't be used in time restricted areas.

Please report any faults with parking meters or ticket machines by using the fault reporting information on the meter or ticket machine, or contact our Customer Service Centre on 1300 002 642 or email [email protected]

If a parking meter or ticket machine is broken you can still pay for parking using the PayStay app on your phone. You are only entitled to park for the amount of time indicated on the overhead parking sign. You may get an infringement if you stay for longer than the time restriction even if the parking meter is broken.