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Accessible Parking Permits

Apply or renew a permit online

Victoria has transitioned to the new Accessible Parking Permit (APP) Scheme and online administration system.

Use the Accessible Parking Permits website to apply for or renew a permit.

About Accessible Parking Permits

How do individuals apply for or renew their permits?
  1. Start your application online at accessibleparking.vic.gov.au
  2. You’ll receive an application reference number via SMS
  3. Take your reference number to your doctor or occupational therapist
  4. Your doctor or occupational therapist will complete an online assessment and submit your application
  5. Your application will be assessed by the Department of Transport
  6. The City will provide information to the Department of Transport regarding your permit history

If your application is successful, the Department of Transport will send your permit in the mail.

If your application is unsuccessful you will receive a letter from the Department of Transport explaining why your application was declined. If you wish to dispute the eligibility criteria of the scheme or scheme operation you can request an explanation by emailing: 

[email protected]

More information is available via the Accessible Parking Victoria website:

www.accessibleparking.vic.gov.au 

How do organisations apply for or renew their permits?
  1. Start your application online at accessibleparking.vic.gov.au
  2. You’ll receive an application reference number via SMS and email
  3. Your application will be assessed by the Department of Transport
  4. The City will provide information to the Department of Transport regarding your permit history
  5. If your application is successful, you will be able to pick up your permit at our customer service centre
Replacing an existing lost, stolen or damaged permit
  1. Start your replacement application online at accessibleparking.vic.gov.au
  2. You’ll receive a replacement application reference number via SMS and email
  3. Your application will be reviewed by Accessible Parking Victoria
  4. The City will provide information to the Department of Transport regarding your permit history
  5. If your application is successful, you’ll will be able to pick the permit up from our customer service centre
What if I don’t have internet access or physically can’t complete the online application?

Your carer, family, a friend, doctor, or neighbor can help you if you require assistance or have no internet access. Your local library also has computers which you can use to fill out your application if you don't have internet access at home.

Can I use a paper form instead?

Paper-based applications can only be used by people with no access to the internet and who don't have mobile phone access. If a paper-based application is received which lists mobile phone numbers or email addresses, the application will not be processed and will be returned to your doctor to complete an online application.

Online applications are processed faster and you will receive your permit quicker if using an online application. If you have a family member, carer, friend, your doctor, or neighbour who can help you complete the online form, you will receive your permit faster. Computers are also available at your local library if you don't have internet access.

How long does it take to get a permit?

Once your online application is approved, your permit will arrive in the mail in approximately 7 to 10 business days.

These times may vary depending on Australia Post demand.

Can I or my GP use old application forms to apply for a permit?

No, any old applications received will not be processed and will be returned to your doctor to fill out a new application.

As part of the disability parking scheme update, new assessment questions were developed in consultation with medical practitioners. These new questions allow doctors and occupational therapists to assess mobility issues more accurately.

Some questions on old forms are no longer valid and don't meet the new requirements. 

Can I pick up my permit from the City instead of having it posted to me directly?

This option will take approximately five days longer than having the permit posted directly to you.

You can choose to pick your permit up from the City when filling out your application. However this option will result in the below process:

  • The permit application will be processed by the Department of Transport and if successful the permit created
  • The permit will then be sent by post to the City taking 7 to 10 business days to arrive at the City's offices depending on Australia Post demand
  • The permit will then go through mail processing at the City
  • You will receive an SMS notification when your permit is ready for collection
  • The City will contact you
  • You will then need to attend the City's customer service centre to pick up your permit
I didn't get a permit, can I dispute the decision?

Whether or not you are issued with a permit is decided by an eligibility criteria and the information in your application. If you were not issued with a permit, it is because the eligibility criteria indicates you don't qualify for one. If you wish to dispute the eligibility criteria of the scheme or how the scheme is operated you can request an explanation by contacting:

[email protected]

I didn't get the type of permit I wanted. Can I dispute the decision?

Permits are assessed against eligibility criteria and the information in your application. You will be issued with the permit the eligibility criteria indicates suits your needs. More information regarding the eligibility criteria is available at:

www.accessibleparking.vic.gov.au 

If you wish to dispute the eligibility criteria of the scheme or scheme operation you can request an explanation by emailing:

[email protected]