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Communication Access Symbol

The City is committed to providing equitable access to information and services for all customers. 

When you see the Communication Access Symbol, it means that the business or service you are visiting is communication accessible:

  • Staff are welcoming and treat everyone with dignity and respect
  • Staff are able to communicate successfully with people with communication difficulties
  • Communication tools are available to help people get their message across and understand what people are telling them 

Communication books

Communication books are available for use at our Customer Service Centres.

The books are non-electronic communication aids designed to improve our interactions with customers attending our service centres who may have difficulty communicating.

The books include: images of our most commonly raised queries; a keyboard so that customers can type their query if this is easier for them; and details of interpreter assistance if the difficulty involves a language barrier.

Our Customer Service staff are trained to use the aids to provide very best outcomes for our valued customers.

 

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This resource has been designed and produced by the Southern Loddon Mallee Communication Service. Picture communications symbols are by Mayer-Johnson. All rights reserved worldwide. Used with permission. Google images. Picture Communication Symbols 1981-2017 by Tobii Dynovox. All rights reserved worldwide. Used with permission.