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Requests
Find the request form that suits you best. Our customer service team monitors all messages and requests during our business hours of 8.30am - 5pm, Monday to Friday.
Order an additional bin
If you need an extra recycle or organics bin, the request needs to be made by the property owner or the authorised real estate agent for the property. They will need to accept the additional service charges on the property rates.
Find out the cost of our recycling and organics services go to understand your rates
Once your request has been submitted and processed, an officer will attend the nominated property within 1-10 working days to allocate the additional bin/s.
Use our online form to order an additional bin and from the request type drop down list select Mobile - Waste Bin Allocation Additional Bin:
Request an additional recycling or organics bin
Order bins for a newly built property
Once your request has been submitted and processed, an officer will attend the nominated property within 1-10 working days to allocate the new bins.
Use our online form to order bins for a newly built property and from the request type drop down list select Mobile - Waste Bin Allocation New Property:
Order rubbish, recycling and organics bins
Report a missed bin
To ensure your bin is emptied on collection day, please:
- Have bins out by 6am
- Place the bins with the wheels facing away from the kerb
- Keep at least 50 cm between bins or other objects
- Make sure the bins weigh no more than 60kg
- Make sure the lid is closed
Once your request has been submitted and processed, we will contact you to advise when the collection truck will return, please ensure you leave your bin kerbside and that you add your contact details to your online request form.
Use our online form to report a missed bin and from the request type drop down list select Mobile - Waste Collection Enquiry/Missed Bin:
Report a missed rubbish, recycling or organics bin
Request a larger or smaller bin
To ask for a larger or smaller bin, the property owner or authorised real estate agent needs to make the request and accept the adjusted services charge to the property rates.
Once your request has been submitted and processed, an officer will normally attend the nominated property within 1-10 working days to swap the bin. Please place the bin in an easy to access location near the front of the property boundary so that it can be seen. Where possible please try to keep your bin empty until it has been attended to.
Use our online form to request a larger or smaller bin and from the request type drop down list select Mobile - Waste Bin Swap:
Request a larger or smaller bin
Request a replacement bin
We will replace a missing or stolen bin, but can only supply you with the same sized bin as listed on the property’s rates.
Find out the cost of our rubbish, recycling and organics services by going to understand your rates
To ask for a larger or smaller bin, the property owner or authorised real estate agent needs to make the request and accept the adjusted services charge to the property rates.
Once your request has been submitted and processed, an officer will normally attend the nominated property within 1-10 working days to replace the missing bin.
Use our online form to request a replacement bin and from the request type drop down list select Mobile - Waste Bin Missing/Stolen Replacement:
Request bin repairs
You can request repair or replacement of your damaged City of Greater Bendigo issued rubbish, recycling and or organics bin.
Once your request has been submitted and processed, an officer will normally attend the nominated property within 1-10 working days to repair or replace your bin. Please make sure you leave your bin in an easy to access location near the front of your property boundary so that it can be seen. Where possible please try to keep your bin empty until it has been attended to.
Use our online form to request bin repairs and from the request type drop down list select Mobile - Waste Bin Maintenance:
Request organics bin liners
Additional compostable caddy liners can be obtained free of charge (limits apply) by phoning Customer Service or by ordering online.
Once your request has been submitted and processed, an officer will normally attend the nominated property within 1-10 working days to deliver your organics bin caddy liners.
Use our online form to request organics bin liners and from the request type drop down list select Mobile – Organics Bin Caddy Liners:
Request additional organics bin compostable caddy liners