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Requests

Find the request form that suits you best. Our customer service team monitors all messages and requests during our business hours of 8.30am - 5pm, Monday to Friday.

Change of address

Blocked drain or surcharging pit

Report a blocked drain or surcharging pit

 

Contest a parking fine

Contest a parking fine

 

Contest an animal fine

Dog and cat fines

 

Damaged/missing pit lid or raised pit

Report a damaged/missing pit lid or raised pit

 

Medical exemption for general waste

Residents with medical conditions that generate excess waste are able to apply for a medical exemption which provides an upsize to a 240lt bin at no charge. 

Applications need to provide a letter from a general practitioner or specialist advising that the fortnightly kerbside collection of general waste is not suitable for their needs for their application to be approved.

Lodge a request with your letter in person at our Customer Service Centre or online:

Request a medical exemption 

Notify us of your new address

If you are a property owner and ratepayer, own cats and dogs, or receive other City services, we require that you tell us if you change your address.

Non-receipt of rate notices and other City of Greater Bendigo accounts such as animal registrations, are not considered to be an acceptable excuse for late payment of rates or other City of Greater Bendigo accounts.

If you haven't received a rate notice by the end of August, it may be that we have not been notified of your change of address.

To change your address details you can use the online form:

Change your address

 

Order an additional bin

If you need an extra kerbside waste bin, the request needs to be made by the property owner or the authorised real estate agent for the property. They will need to accept the additional service charges on the property rates.

Find out the cost of our kerbside waste services go to understand your rates

Once your request has been submitted and processed, an officer will attend the nominated property within 1-10 working days to allocate the additional bin/s.

Request an additional kerbside waste bin

 

Order bins for a newly built property

Once your request has been submitted and processed, an officer will attend the nominated property within 1-10 working days to allocate the new bins.

Order rubbish, recycling and organics bins

 

Organics bin exemption

If you already manage food and garden material on your property, you can apply for an exemption from our organics collection.

You need to demonstrate how you manage all organic material effectively on the property. We will ask you what happens to your food scraps, leftover cooked and uncooked food, and garden waste. 

We accept a combination of composting, worm farm, mulching machinery, household animals, or using a private contractor or gardener.

  • If your organics management systems meet our criteria and your property is less than 1 hectare in size, we will contact you within 10 working days to arrange to visit.
     
  • If your property is over 1 hectare or 2 ½ acres, please include photos of all management systems you have listed in your application.  Where possible, please make sure the photos clearly show that the systems are in use. For example, if you have listed that you use a compost bin of some kind, we need to see compost inside the compost bin to know it is being used to compost your food scraps. Applications submitted without sufficient supporting photos will not be processed.

Apply online to request an exemption
 

Please note, organics services that commenced in November 2023 as part of the rural collection service will not have their applications processed until May 2024.
 

I no longer have my pet

If you no longer have your registered dog or cat please notify us online so we can amend the registration details:

I no longer have my pet

 

Planning enquiries

If you have questions about developing land: 

Submit a planning enquiry online

 

Planning application updates

If you’re the applicant and would like a status update on a current planning application: 

Submit your enquiry online

Register flooding of a property

Register flooding of a property

 

Report a footpath that needs maintenance

If you find a footpath that has a broken or cracked surface, cracked or dislodged pavers, uneven surface, or that needs sweeping, you can ask us to fix or maintain it.

Once your request has been submitted and processed, an officer will inspect the footpath and will program the required maintenance to be carried out.

Request maintenance to a footpath

 

Report a missed bin

To ensure your bin is emptied on collection day, please:

  • Have bins out by 6am
  • Place the bins with the wheels facing away from the kerb
  • Keep at least 50 cm between bins or other objects
  • Make sure the bins weigh no more than 60kg
  • Make sure the lid is closed

Once your request has been submitted and processed, we will contact you to advise when the collection truck will return, please ensure you leave your bin kerbside and that you add your contact details to your online request form.

Report a missed rubbish, recycling or organics bin

 

Report a missing or damaged street sign

If you find a damaged or missing traffic or street sign please let us know. This includes stop, give way, keep left, street name signs etc.

Once your request has been submitted and processed, an officer will investigate and program repair/replacement of the sign. Should the sign be the property of another authority we will report this to them on your behalf.

Report a missing or damaged street sign

 

Request a larger or smaller bin

To ask for a larger or smaller bin, the property owner or authorised real estate agent needs to make the request and accept the adjusted services charge to the property rates.

Once your request has been submitted and processed, an officer will normally attend the nominated property within 1-10 working days to swap the bin. Please place the bin in an easy to access location near the front of the property boundary so that it can be seen. Where possible please try to keep your bin empty until it has been attended to.

Request a larger or smaller bin

 

Request a replacement bin

We will replace a missing or stolen bin, but can only supply you with the same sized bin as listed on the property’s rates.

Find out the cost of our rubbish, recycling and organics services by going to understand your rates

To ask for a larger or smaller bin, the property owner or authorised real estate agent needs to make the request and accept the adjusted services charge to the property rates.

Once your request has been submitted and processed, an officer will normally attend the nominated property within 1-10 working days to replace the missing bin.

Request a replacement bin

 

Request a replacement dog or cat tag

We require that all cats and dogs be registered and wear a registration tag attached to their collar at all times. If your pet is registered and it loses its City of Greater Bendigo registration tag, you need to request a replacement. We will mail a lifetime tag for your pet at the postal address you provide.

Use our online form to request a replacement dog or cat tag:

Request a replacement registration tag for a dog or cat

 

Request a Street Number

Request a Street Number

 

Request a tree inspection

If you are concerned about a tree's proximity to powerlines, or think that it needs attention, our expert arborists are called in to do a tree inspection.

That inspection determines if any works are required, including clearing, tree pruning, planting and removal.

If maintenance is required it will be prioritised according to the risk it presents or the availability of resources.

Submit a tree request

 

Request adjoining landowner details for fencing purposes

Request adjoining landowner details for fencing purposes

 

Request bin repairs

You can request repair or replacement of your damaged City of Greater Bendigo issued rubbish, recycling and or organics bin.

Once your request has been submitted and processed, an officer will normally attend the nominated property within 1-10 working days to repair or replace your bin. Please make sure you leave your bin in an easy to access location near the front of your property boundary so that it can be seen. Where possible please try to keep your bin empty until it has been attended to.

Request bin repairs

 

Request organics bin liners and/or kitchen caddy

Additional compostable caddy liners and/or a replacement caddy can be obtained free of charge (limits apply) by phoning Customer Service or by ordering online.

Once your request has been submitted and processed, an officer will normally attend the nominated property within 1-10 working days to deliver your organics caddy liners and/or caddy.

Request additional organics bin compostable caddy liners or caddy

 

If you can't find a request type you need please use our general customer request form