Weekly organics and fortnightly general waste collection. Learn more

Make a request


Find the request form that suits you best. Our customer service team monitors all messages and requests during our business hours of 8.30am - 5pm, Monday to Friday.

Change of address

Request a replacement bin

We will replace a missing or stolen bin, but can only supply you with the same sized bin as listed on the property’s rates.

Find out the cost of our rubbish, recycling and organics services by going to understand your rates

To ask for a larger or smaller bin, the property owner or authorised real estate agent needs to make the request and accept the adjusted services charge to the property rates.

Once your request has been submitted and processed, an officer will normally attend the nominated property within 1-10 working days to replace the missing bin.

Use our online form to request a replacement bin and from the request type drop down list select Mobile - Waste Bin Missing/Stolen Replacement:

Request a replacement bin